All purchases are final sale, and we do not accept returns or exchanges. Please refer to the product details, measurements, and dimensions or contact our Concierge Team for assistance to ensure the right fit, color, and item(s) before placing your order.

Charitable Returns

Our pieces are made to order and often customized, so they are not resold. If you choose to return an item, we offer a Charitable Returns option. We will donate 20% of the purchase price to a charity of your choice in your name, reflecting our commitment to excellence and social responsibility. Return shipping costs are not included.

Please note that our return policy applies to online purchases only through https://www.naudebourn.com

Our goal at Naude Bourn is to process and ship orders quickly. Any cancellations of any orders must be done within 24 hours.

Naude Bourn e-gift cards are non-returnable, they are processed immediately.

If you've received an incorrect item or something is missing from your order, we apologize for any inconvenience. All orders are packaged under video surveillance for quality assurance. Please contact our Concierge Team immediately so we can address the issue. While we strive to ensure accuracy, we cannot be held responsible for missing items documented on video surveillance. Your satisfaction is our priority.

Once your order has shipped, you will receive an email notification with tracking information, Please check your junk email. This email will have your shipping information and ways to track your order.

Please note you will not be provided with tracking information until your order is shipped. There may be additional shipping delays due to high order volumes and if your order has been customized.