At Naude Bourn we want you to be completely satisfied with your purchase. If you have any questions regarding the sizing of our jewelry, don't hesitate to reach out to our Concierge Team via email or chat before placing your order. We're here to help you find your perfect match.

All purchases are final sale. We do not accept returns or exchanges on items. Please use our sizing guides to determine the best fit or contact our Concierge Team for an exclusive shopping experience to ensure the right fit, color, and item(s) are ordered.

Please note that our return policy applies to online purchases only through https://www.naudebourn.com. If you purchased our jewelry through a third-party retailer, please refer to their return policy. If you have any questions or concerns about our return policy, please don't hesitate to contact us.

Our goal at Naude Bourn is to process and ship orders quickly. Any cancellations of any orders must be done within 24 hours.

Naude Bourn e-gift cards are non-returnable, they are processed immediately.

If you've received an incorrect item or something is missing from your order, we apologize for any inconvenience. All orders are packaged under video surveillance for quality assurance. Please contact our Concierge Team immediately so we can address the issue. While we strive to ensure accuracy, we cannot be held responsible for missing items documented on video surveillance. Your satisfaction is our priority.

Once your order has shipped, you will receive an email notification with tracking information, Please check your junk email. This email will have your shipping information and ways to track your order.

Please note you will not be provided with tracking information until your order is shipped. There may be additional shipping delays due to high order volumes and if your order has been customized.

© Copyright 2023 by Naude Bourn